We at Dalum value your privacy and aim to protect your personal data in the best possible way. Below, you can read about how we use your personal data and secure your privacy. You can also learn about your rights regarding us and how you can enforce your rights.


By using Dalum's services, you accept our Privacy Policy and our processing of your personal data. You also agree that Dalum uses electronic communication channels to send information to you. It is important that you read and understand our Privacy Policy before using our services.

To provide you with our services and deliver goods, we need to process your personal data as described below. We do this with the utmost respect for your privacy.


Dalum is the data controller for the processing of personal data for which we determine the purposes and means. Dalum follows Swedish data protection legislation. Below are the contact details for us:

Dalum Sweden AB, 559256-9742

Hälsinggårdsvägen 11C, 791 36 Falun

We are more than happy to answer your questions about data protection and personal data. You can always reach us at:


We collect and store information that you provide to us when purchasing goods online, visiting our website, or contacting customer service.

These data include:

Basic information for/about purchases

  • Name
  • Personal identification number
  • Contact information (phone and email)
  • Invoice and delivery address
  • Information about goods/services purchased
  • Purchase history
  • Customer service cases

Device information:

  • IP address
  • Language settings
  • Browser settings
  • Time zone
  • Operating system
  • Platform
  • Screen resolution

Information about the customer's use of the companies' services:

  • Page response time
  • Download errors
  • How the customer accessed and left the service
  • Delivery notifications

The information you provide us, as well as information about the goods/services, is generally necessary to enter into a contractual relationship with us, while the other information we collect is generally necessary for other purposes, as described below.


We use all data about you to provide, perform, and improve Dalum's services and products. Dalum processes personal data for the following purposes based on the following legal grounds:

Purpose of processing:

  • To deliver goods and services to you. (Contract)
  • Administer your payment and customer relationship, e.g., fulfill our obligations to you and provide you with information, products, and services you request from us. (Contract)
  • Manage customer service cases. (Contract)
  • Customer analysis, administer Dalum's services, and for Dalum's internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes. (Legitimate interest)
  • Ensure that content is presented efficiently to you and your device. (Legitimate interest)
  • Prevent misuse of Dalum's services as part of our efforts to keep the services safe and secure. (Legitimate interest)
  • Improve our services and for general business development, such as improving product range, developing new features, and new business opportunities. (Legitimate interest)
  • To comply with applicable laws, such as anti-money laundering laws, accounting laws, and capital adequacy requirements. (Legal obligation)


We may also use your data to communicate relevant information regarding products or similar services and to conduct customer satisfaction surveys regarding our services (e.g., after you have contacted our customer service) via electronic communication channels and by phone. If you do not wish to receive such communication, you are welcome to email us at:


Personal data we collect during recruitment:

  • Name
  • Date of birth
  • Language skills
  • Contact information (phone and email)
  • Current address
  • CV and cover letter.
  • Current citizenship.
  • Grades, certificates, previous work experience, education, or other information that you voluntarily provide us in your job application.

The legal basis for processing your personal data in recruitment is based on a balancing of interests. Your application is always saved throughout the entire recruitment process. If you are not offered a job with us, we may retain the information we have collected in the recruitment process for up to 24 months after the recruitment process has ended. Spontaneous applications are kept for up to 12 months from the date you submit your application to us, unless a recruitment process has been initiated.


We take all reasonable legal, technical, and organizational measures to ensure that your data is processed securely and with an adequate level of protection when necessary for a transfer. The transfers of personal data that may occur are:


Some employees at Dalum will access information about you to perform their duties, e.g., to place orders.


In some cases, we use personal data processors. The personal data processors engaged may only process personal data in accordance with

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